ryanair refund time

29 dez ryanair refund time

Travel, said: “This latest shift in Ryanair’s refund policy shows blatant disregard for the many customers who have been strung along by the airline while they desperately try to get their money back. Ryanair has confirmed that customers who had their UK flights cancelled will be offered a refund. Customers may also request a refund by submitting a claim in writing via a dedicated refund webform, online. It comes after Ryanair sent out an email on Monday offering flight vouchers - valid for 12 months only. Either we all need to be a little patient in getting our cash back, or the Government is going to have to step in and find yet another of its magic money trees to bail out the travel industry.”, He also points out that France, for example, is now allowing its travel companies 18 months to make refunds. Which? : ‘If a customer’s flight has been cancelled, they should call us to discuss their options. The airline suspended refunds a while ago due to a lack of staff and began offering vouchers instead, saying cash refunds could only be processed after the situation has calmed down. See here for Telegraph Travel's latest news on when we will be able to travel again.Â, Unless your flights are cancelled, the normal rules apply: no refunds, with one exception: "If you have been affected by a bereavement of an immediate member of your family within 28 days of your intended flight date and you do not wish to travel, we will provide a full refund upon application.". Then it emailed vouchers to the customers that had requested cash refunds. “It is time for the CAA to get tough with the many airlines openly flouting the law and those playing fast and loose with the rules. they have not received their money back. For advice on how to get a refund from other airlines, see our guide. ‘We are continuing to operate a fully staffed call centre, and even though our teams are subject to the same difficulties and restrictions as everyone else, they are working tirelessly to proactively contact customers in departure date order to discuss their options. Ryanair has strongly defended its refund track record, with CEO Michael O'Leary last month saying that 'every single customer who has requested a cash refund has now received it … We rely on advertising to help fund our award-winning journalism. I have managed to sent application for refund nearly 3 weeks ago and since then received a couple of emails from Ryanair reassuring me that my application is with them and they need more time. Ryanair said that the process time for cash refunds was “taking longer due to the fact we are having to process 10,000 times the usual volume of … However, the consumer interest is wider than a slight delay in getting your refund. We believe that contacting customers in departure date order is the fairest way to deal with this, and the feedback we have received tells us this has been the right thing to do.’. 84% of Ryanair customers surveyed said they were still waiting for a refund, versus 63% of easyJet customers and just 23% and 19% of British Airways and Jet2 customers respectively. This is not the first time that Which? Ryanair now risks adding insult to injury by refusing to refund passengers who can not fly this month because of the latest lockdown. Customers who choose a voucher but don't redeem it within 12 months may still apply for and obtain a refund after this 12-month period. However, Ryanair has altered its refund policy several times in recent weeks. 🏻‍♂️ pic.twitter.com/wCmCv0JXmK. EU and UK airlines, like Ryanair, are legally required to issue refunds within seven days of a cancellation, but just 5% of the Ryanair customers we surveyed reported receiving their money in this time. Something needs to give. It subsequently added an online form where customers could apply. British Airways told Which? Find more unbiased advice on travel and coronavirus, award-winning investigations and legal advice on holiday refunds and cancelled flights with Which? If we want to have a travel industry when this is all over; if we want to be able to book cheap flights to myriad destinations and enjoy the vast array of good-value holidays on offer from a healthy competitive industry then we need tour operators and airlines to survive. Ryanair refund: Passengers fear they may have to wait a year to claim money back ... “The process time for cash refunds is taking longer due to the fact we … Our experts offer their suggestions, Britain's top indoor snow centres and dry ski slopes for a ski trip on home soil, 'Substantial' change to EU travel after January 1, Gove warns, How travel to Europe will change after Brexit, from passports to data roaming charges, Countries extend bans on UK arrivals into 2021, The 23 countries you can feasibly visit without a quarantine when you get home, How a solo trip to Syria cemented a lifelong love for holidaying in the war-torn country, Staycations with style: 15 of the hottest UK hotel openings for 2021. has found the airline sending potentially misleading information to its customers. In contrast, 39% of British Airways customers and 29% of Jet2 customers surveyed had received a refund within seven days. “Your refund will be processed within the next 3 weeks, for your convenience your voucher will remain valid until your cash refund is processed,” explains the carrier. ", It's worth noting that Ryanair is currently promoting September deals on its website, probably on the assumption that things will be up and running by then. "Ryanair is offering vouchers and free moves as these are automated and would give customers an alternative. Only five per cent of Ryanair customers surveyed said they had their money returned to them within seven days – the time frame that EU carriers are legally obliged to process refunds within. Ryanair’s repeated attempts to push vouchers on customers who have been clear that they want the refund they are legally entitled to are completely unacceptable. The first place to visit when travel returns? RYANAIR has found itself in a major dispute with online travel agents over outstanding refunds from cancelled flights during the coronavirus pandemic. ... no fee principle and we’ll claim your compensation for you in no time. You can unsubscribe at any time. Immediate family members defined by Ryanair: Spouse; Civil Partner; Children (including adopted/step children) Parents (including step parents) Trust in the travel industry plummets to record low, Coronavirus outbreak Q&A: advice for travellers. At the end of June, 50% of April cash refunds have been cleared. This also includes partial redemption, as the portion of the unused voucher will be refunded. has launched a 10-point plan to help rebuild trust in travel, which you can read in full here. Jet2 told Which: ‘We are continuing to operate a fully staffed call centre, and even though our teams are subject to the same difficulties and restrictions as everyone else, they are working tirelessly to proactively contact customers in departure date order to discuss their options. In the absence of an amendment to EU or Irish regulations, however, Ryanair remains obligated to offer a refund within seven days of your flight being cancelled.Â, Trend explains: "This is one of the hardest questions to answer. Travel. Hi there, I read a lot of people here commented previously about getting refund for cancelled flight with Ryanair. We are making rapid progress in processing refund requests as a result of Covid 19. Customers of easyJet in our survey have also found it difficult to get their money back. Rory Boland, editor of Which? You can understand more and change your cookies preferences here. Ryanair has confirmed that all Irish customers who saw their UK flights cancelled will be offered a refund. Refund for changes in the flight schedule . We are working our way through the small remaining balance. Ryanair has made it difficult for customers to claim refunds by introducing several hurdles. asked Ryanair to comment on these findings but it did not respond. This left many facing long waits on hold, with some customers finding it impossible to get through and lodge a claim. Ryanair is not the only airline to come under fire for its refund policy, with research showing that all of the UK's major travel providers are failing to issue refunds within the legal timeframe. Customers may also request a refund by submitting a claim in writing via a dedicated refund webform, online. Your refund will be processed within the next 3 weeks, for your convenience your voucher will remain valid until your cash refund is processed. Ryanair customers may face charges of up to €100 to cash refund cheques People will have to go to bank branch to cash cheques drawn on a German bank Fri, … British Airways angered its customers by forcing them to phone customer services to claim a refund. We are processing refunds for customers and aim to so in less than 28 days.’, We have now launched a tool for consumers to. But again, nothing is for certain. EU and UK airlines, like Ryanair, are legally required to issue refunds within seven days of a cancellation, but just 5% of the Ryanair customers we surveyed reported receiving their money in this time. For all the latest travel updates from Ryanair as the situation changes, visit this page. The airline initially forced customers to apply for a cash refund by calling its customer service line, although many reported that it was impossible to get through. It has repeatedly changed the time frame for refunds, at one point telling customers they would need to wait until the coronavirus crisis was over. We urge you to turn off your ad blocker for The Telegraph website so that you can continue to access our quality content in the future. The airline is only offering fee-free transfers to a later flight. Ryanair, like other carriers, blamed the delays on the millions of refunds it has needed to process and the difficulties in doing so while staff work remotely. Our survey found less than one in four BA customers were still awaiting a refund. After revealing last month that 10 of the UK’s largest airlines were breaking the law over refunds, Which? Over 90% of Ryanair customers were accommodated with free flight moves, flight vouchers or cash refunds by the end of July. subsequently surveyed nearly 2,800 airline customers who had flights cancelled since mid-March, to find out about their experience with their airline. At first, unlike other airlines, it had been automatically processing applications sent via an online form . Julia Brookes In contrast, 39% of British Airways customers and 29% of Jet2 customers surveyed had received a refund within seven days. In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. It is a … We believe that contacting customers in departure date order is the fairest way to deal with this, and the feedback we have received tells us this has been the right thing to do. Which? Once again people are being ignored and getting frustrated! The government must set out how it intends to support airlines so they can meet their legal obligations and refund their passengers.”, Travellers on Twitter were quick to criticise Ryanair over the move, while social media is also awash with tales of hours spent waiting to speak to airline representatives.Â, However, Nick Trend, Telegraph Travel’s consumer editor, has previously urged those travellers who can afford to do so to rebook rather than cancel their trips, or to accept a voucher.Â, @Ryanair but is there a refund queue as now you are emailing that we will not get refund until after voucher expires which is 12 months! They can rebook, refund or choose to take a voucher to fly at a later date. Ryanair likely has a backlog of hundreds of thousands of tickets to refund. We are processing refunds for customers and aim to so in less than 28 days.’. Just 14% received a refund within seven days. More of your questions answered: coronavirus travel advice Q&A. Which? 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